MyGlowPrivacy Policy
The short version. MyGlow stores what you log so the app can show it back to you. We don't sell your data, we don't track you across other apps, and we never use your health data for advertising. You can delete everything in the app at any time: Me → Delete account.
1. Who we are
MyGlow ("we", "us") is the developer of the MyGlow app for iPhone. For any privacy question or request, email support@myglowglp.fit.
2. What we collect
Account
- The name you choose to enter (optional).
- Your email address from Sign in with Apple or Google (with Apple this may be a private relay address).
Health and fitness logs
- Doses and pills (medication, dose, date, injection site), weights, protein, check-ins (mood, energy, water, sleep), side effects and food/trigger notes.
- Your treatment phase, schedule and goal weight.
Journey photos
- Photos you choose to add. They are stored on your phone and in your private cloud folder so they survive a reinstall.
Community and Shot Day Buddy
- Community posts: your handle, the text, and your medication only if you switch that on for the post.
- Shot Day Buddy: your handle, last dose date, streak and whether you're on a break — shared only with the one person you pair with.
- Reports you file and people you block.
Support
- Anything you send us by email.
Usage and diagnostics
- App events (for example "dose logged" or "paywall viewed") and crash and performance diagnostics, linked to your account ID. These never contain your weight, doses, medication, side effects or Apple Health data.
Subscription status
- Whether you subscribe to MyGlow+, which plan, and your purchase history. Apple handles payment; we never see your card details.
3. Apple Health
If you connect Apple Health, MyGlow reads your latest body weight and saves the weights you log in MyGlow to Apple Health. Nothing else is read. Apple Health data is used only to run the app for you. It is never used for advertising or marketing, never sold, and never shared with third parties. You can turn access off at any time in the Health app → Sharing → Apps → MyGlow.
4. How we use it
- To run the app: show your logs, charts, reminders, estimates and reports.
- To run Community and Shot Day Buddy, including moderation.
- To manage your subscription and restore purchases.
- To understand which features are used and to fix crashes (analytics and diagnostics).
- To answer your support requests.
We do not track you (no App Tracking Transparency prompt, no advertising SDKs), we do not sell or "share" personal data for cross-context advertising, and we do not use health data for advertising.
5. Who processes it for us
| Service | What it does | Data |
|---|---|---|
| Google Firebase (Authentication, Firestore, Storage, Analytics, Crashlytics) — United States | Sign-in, storing your data and photos, usage analytics, crash reports | Account, logs, photos, posts, buddy state, app events, diagnostics |
| Apple (Sign in with Apple, App Store, HealthKit) | Sign-in, subscriptions and payment, Apple Health | Email or relay address, purchases, the Health data described above |
| Google Sign-In | Sign-in with a Google account | Email, account ID |
| RevenueCat | Subscription status and purchase history | Your account ID and App Store purchase records |
These providers process data only to provide their service to us.
6. What other people can see
- Community: other signed-in MyGlow users see your handle, your posts and — only if you chose it — your medication. Never your name or email. Posts can be reported; we review reports within 24 hours and may remove posts or ban accounts.
- Shot Day Buddy: only your paired buddy sees your handle, last dose date, streak and break status.
- Everything else you log is private to your account.
7. How long we keep it
We keep your data until you delete it or delete your account. Moderation reports are kept for up to 30 days after review. Apple and RevenueCat keep purchase records as billing records; we delete your RevenueCat customer record on request.
8. Deleting your account
In the app, go to Me → Delete account. After you confirm by signing in once more, we delete your profile, every log, your photos (on your phone and in the cloud), your Community posts and reports, your blocked list, your Shot Day Buddy pairing and codes, and your login, and we revoke Sign in with Apple for MyGlow. Deleting your account does not cancel a subscription — cancel it in Settings → Apple ID → Subscriptions. Without a subscription you can still open the app to view and delete your data or delete your account.
9. Your rights
You can access, correct and delete your data in the app. Depending on where you live (including California under the CCPA/CPRA and other US states) you may have further rights, such as knowing what we collect or asking us to delete it. Email support@myglowglp.fit and we will respond within 30 days. We will not discriminate against you for using these rights.
10. Children
MyGlow is not for anyone under 16 and is rated for ages 16 and up. We do not knowingly collect data from children under 13; if you believe a child has used MyGlow, contact us and we will delete the account.
11. Security and transfers
Data is encrypted in transit and stored with Google Firebase, with access rules that let only you read your private data. No system is perfectly secure; tell us right away if you suspect a problem. Your data is stored and processed in the United States.
12. Business transfers and changes
If MyGlow is sold or merged, your data may be transferred to the new owner, who must keep honouring this policy or tell you before changing it. If we change this policy we will update the date above and, for material changes, tell you in the app.